Refund policy

Return & Refund Policy

This Return & Refund Policy applies to orders shipped within the United States.

At T-ESUS, many of our products are made to order. This means your item is created after your order is placed.

Our products are fulfilled by our production partner, Printful. Although Printful may produce and ship your order, all customer return, refund, and order issue requests must be made through T-ESUS first.

Please do not return items directly to Printful or to the address shown on the shipping label unless we specifically instruct you to do so. Unauthorised returns may not be accepted or refunded.

Please check the size guide, product details, colour, design, and shipping information carefully before placing your order.

Returns

We accept returns for eligible defective and non-defective products.

Customers may request a return within 14 days of receiving their item.

All returns must be approved by T-ESUS before being sent back. To request a return, please contact us with your order number and the reason for your return.

Product Condition

Returned products must be new, unused, unworn, unwashed, unaltered, and in the condition received.

Items should be returned with their original packaging and product information where possible.

We reserve the right to refuse a return or reduce a refund if the item shows signs of wear, washing, odour, stains, damage, alteration, or use.

Non-Defective Returns

Non-defective returns include returns for reasons such as:

- incorrect size ordered
- change of mind
- accidental order
- buyer’s remorse

Non-defective returns are only accepted if:

- the return is requested within 14 days of delivery
- the item is new, unused, unworn, unwashed, and unaltered
- the item is in the condition received
- the return has been approved by T-ESUS before being sent back
- the customer pays the return shipping cost

We do not offer free returns for non-defective products.

Non-defective returns must be sent to the return address provided by T-ESUS after approval. Do not return non-defective items directly to Printful unless we instruct you to do so.

Return Shipping

Customers are responsible for return shipping costs for non-defective returns.

If the item is damaged, defective, misprinted, or incorrect, please contact us first. We will review the issue and, where appropriate, work with our production partner to arrange a replacement, reprint, refund, store credit, or other resolution.

We do not charge a restocking fee.

Damaged, Defective, Misprinted, or Incorrect Items

We will always make things right if your order arrives damaged, defective, misprinted, or you receive the wrong item.

Please contact us within 14 days of delivery with:

- your order number
- a clear description of the issue
- clear photos of the item
- photos of the packaging, where relevant

If the issue is approved, we may offer a replacement, reprint, refund, store credit, or another suitable resolution depending on the situation.

In many cases, damaged, defective, misprinted, or incorrect items do not need to be returned before a replacement or reprint can be arranged. We will confirm the next steps after reviewing the issue.

Refunds

Approved refunds will be processed back to the original payment method.

Please allow time for your bank or payment provider to process the refund.

Original shipping costs are not refundable for non-defective returns.

Original shipping costs may be refunded if the item is damaged, defective, misprinted, incorrect, or where required by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or product, you may request a return within 14 days of delivery if the item is eligible, then place a new order.

This does not apply to damaged, defective, misprinted, or incorrect items. If there is a problem with your order, contact us and we will help resolve it.

Order Cancellations

Orders may be cancelled within 15 minutes of being placed, provided the order has not already been fulfilled or moved into production.

After the 15-minute cancellation window has passed, we may not be able to cancel the order because our products are made to order.

Items Not Eligible for Return

Returns may not be accepted for:

- items that have been worn, washed, damaged, altered, or used
- items with odour, stains, or signs of wear
- items returned without approval
- items returned outside the 14-day return window
- items that are not in the condition received
- items with missing packaging or product information, where relevant
- final sale or clearance items, where clearly marked

Shipping Address Issues

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to sender because of an incorrect, incomplete, or undeliverable address, we may offer reshipment at the customer’s expense.

Lost or Delayed Orders

Once an order has been dispatched, delivery times are handled by the courier.

If your order appears lost or significantly delayed, please contact us and we will investigate.

If an order is confirmed lost in transit, we may offer a replacement or refund depending on the case.

Contact

For return, refund, or order issues, please contact us with your order number and photos where relevant.

This policy does not affect any rights that may apply under applicable law.