Terms of service

Terms of Service

This website is operated by T-ESUS. Throughout the site, the terms “we”, “us” and “our” refer to T-ESUS. By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

  1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian.

You may not use our products, website, branding, images, designs, or content for any unlawful purpose. You must not attempt to copy, reproduce, resell, exploit, or misuse any part of our website, products, or designs without our written permission.

  1. Products and Made-to-Order Items

Many of our products are made to order. This means the item is created after your order is placed.

Because of this, we do not guarantee that orders can be cancelled, changed, returned, or exchanged once production has started.

Product images, mockups, colours, sizes, and placement may vary slightly from the final product. We aim to show all products as accurately as possible, but we cannot guarantee that your screen display will perfectly match the final printed item.

  1. Product Availability

We reserve the right to limit, discontinue, or change any product at any time without notice.

We do not guarantee that all products, sizes, colours, or variants will always be available. If an item becomes unavailable after your order is placed, we may contact you to offer an alternative, replacement, store credit, or refund.

  1. Pricing and Payments

Prices are shown in the currency displayed at checkout. We reserve the right to change prices at any time without notice.

We are not responsible for pricing errors, technical errors, or display issues. If an order is affected by an obvious pricing mistake, we reserve the right to cancel or amend the order.

You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.

  1. Shipping and Delivery

Shipping times are estimates only. We are not responsible for delays caused by couriers, customs, weather, public holidays, incorrect addresses, failed delivery attempts, or events outside our control.

Customers are responsible for entering the correct shipping address at checkout. If an order is returned, delayed, lost, or undeliverable because of an incorrect or incomplete address, additional shipping costs may apply.

International customers may be responsible for customs fees, import duties, taxes, or other charges required by their country. These charges are not controlled by us.

  1. Returns and Refunds

Our return and refund policy forms part of these Terms of Service.

As our products are often made to order, we do not accept returns or refunds for buyer’s remorse, incorrect sizing, accidental orders, change of mind, or incorrect shipping information.

We will review issues involving damaged, defective, misprinted, incorrect, or lost items in line with our Return & Refund Policy.

This does not affect any statutory rights that may apply to your order.

  1. Order Refusal and Cancellation

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders that appear fraudulent, abusive, suspicious, incorrectly priced, or placed with inaccurate information.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

  1. Discount Codes and Promotions

Discount codes, offers, and promotions may be changed, limited, or withdrawn at any time.

Discount codes cannot usually be applied after an order has been placed. Promotions may have expiry dates, usage limits, product exclusions, or minimum order values.

  1. Intellectual Property

All content on this website, including logos, product designs, images, graphics, text, branding, slogans, and layouts, belongs to T-ESUS or is used under licence.

You may not copy, reproduce, distribute, modify, sell, or use our designs, branding, images, or website content without our written permission.

  1. User Conduct

You agree not to use our website to:

  • break any law or regulation

  • infringe our intellectual property rights or the rights of others

  • upload or transmit viruses, malware, or harmful code

  • interfere with the security or operation of the website

  • submit false, misleading, abusive, or fraudulent information

  • harass, abuse, insult, harm, defame, or discriminate against others

We reserve the right to restrict or terminate access to our website if we believe these terms have been breached.

  1. Third-Party Services

Our store may use third-party services for payments, fulfilment, shipping, analytics, apps, and other website functions.

We are not responsible for the actions, policies, delays, errors, or services of third-party providers. Your use of third-party services may also be subject to their own terms and policies.

  1. Accuracy of Information

We try to keep product information, pricing, availability, and website content accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

We reserve the right to correct errors, update information, or cancel orders affected by errors at any time.

  1. Limitation of Liability

To the fullest extent permitted by law, T-ESUS shall not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.

Our liability for any claim relating to an order will not exceed the amount paid for that order, unless the law requires otherwise.

  1. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

  1. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page.

Your continued use of the website after changes are posted means you accept those changes.

  1. Contact

Questions about these Terms of Service should be sent to us through the contact details provided on our website.

This does not affect any statutory rights that may apply to your order.